Privacy Policy
Last updated: April 2026
Company: A.C.N. 696 839 933 Pty Ltd (trading as Snappy Tutor)
ACN: 696 839 933
ABN: 63 696 839 933
1. Our Commitment to Privacy
A.C.N. 696 839 933 Pty Ltd (trading as Snappy Tutor) (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our platform at snappytutor.com.au.
2. What Information We Collect
2.1 Information you provide directly:
- Account information: Name, email address, password
- Tutor profile information: Postcode, hourly rate, bio, subjects taught, delivery mode, profile photo, contact email
- Working With Children Check declaration: A self-declaration that you hold a valid WWCC (Tutors only). We do not collect or store WWCC numbers or documents.
- Identity verification data: If you choose to complete optional ID verification via Stripe Identity, Stripe collects and processes your identity document and biometric data on our behalf. See Section 5 for details.
- Communications: Messages and enquiries sent through the platform
- Payment information: Billing details processed securely through Stripe (we do not store your full card details)
2.2 Information collected automatically:
- Usage data: Pages visited, search queries, profile views, search appearances
- Device information: Browser type, operating system, IP address
- Cookies: Session cookies for authentication and preference cookies
2.3 Information from third parties:
If you sign in with Google, we receive your name and email address from that service. If you complete ID verification, Stripe Identity shares your verification result (verified or not verified) with us. Stripe retains your identity document data in accordance with their own privacy policy.
3. How We Use Your Information
We use your personal information to:
- 3.1 Create and manage your account
- 3.2 Display your tutor profile to students searching the platform
- 3.3 Process enquiries between students and tutors
- 3.4 Process subscription and one-off payments (Tutors)
- 3.5 Send transactional emails (account confirmation, enquiry notifications, subscription updates)
- 3.6 Send platform updates and product announcements (you can opt out)
- 3.7 Display a verified badge on tutor profiles where ID verification has been completed
- 3.8 Improve the platform through usage analytics
- 3.9 Comply with legal obligations
- 3.10 Investigate complaints or safety concerns
4. How We Share Your Information
4.1 Information visible to other users:
When you create a Tutor profile, the following is publicly visible:
- Display name
- Suburb/postcode
- Profile photo
- Bio
- Subjects and levels taught
- Hourly rate
- Delivery mode
- ID Verified badge (if applicable)
- WWC Check badge (self-declared, if applicable)
Your account email address is never publicly displayed. Your contact email (if provided) is only used to route enquiries and is not displayed publicly.
4.2 Third party service providers:
We share limited information with trusted service providers who help us operate the platform:
All third party providers are bound by their own privacy policies and data processing agreements.
4.3 Legal requirements:
We may disclose your information where required by law, court order, or to protect the safety of any person.
4.4 We will never:
- Sell your personal information to third parties
- Share your information for third party marketing purposes
5. ID Verification (Stripe Identity)
5.1 Snappy Tutor offers an optional ID verification feature powered by Stripe Identity. This allows tutors to earn a verified badge displayed on their profile.
5.2 ID verification is entirely optional and involves a one-off $5 AUD fee paid by the tutor.
5.3 When you complete ID verification, Stripe Identity collects and processes your government-issued identity document and biometric facial data. Snappy Tutor does not receive, store, or have access to your identity document or biometric data. Stripe processes this data directly and only shares the verification result (verified or not verified) with us.
5.4 Stripe Identity's handling of your biometric and identity data is governed by Stripe's Privacy Policy.
5.5 The verified badge confirms that a tutor has passed Stripe Identity's identity verification process. It does not constitute a background check, Working With Children Check, or any assessment of suitability to work with children.
6. Working With Children Check Declarations
6.1 Tutors may self-declare that they hold a valid Working With Children Check. This declaration is stored as a timestamp on our database.
6.2 Snappy Tutor does not collect, store, or verify WWCC numbers or documents. The declaration is entirely self-reported by the tutor.
6.3 You may request deletion of your WWCC declaration at any time by contacting us.
7. Cookies
We use the following cookies:
You can disable cookies in your browser settings, but this may affect your ability to use the platform.
8. Data Storage and Security
8.1 Your data is stored on Supabase servers located in the Asia Pacific region.
8.2 We implement reasonable security measures including:
- Encrypted passwords (never stored in plain text)
- HTTPS encryption for all data transmission
- Restricted access to production databases
- Regular security reviews
8.3 No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.
8.4 In the event of a data breach that is likely to result in serious harm, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
9. Data Retention
We retain your personal information for as long as your account is active, or as needed to provide our services.
- Account data: Retained until you delete your account
- Enquiry records: Retained for 2 years
- Payment records: Retained for 7 years (legal requirement)
- WWC self-declarations: Retained until account closure
- ID verification results: Retained until account closure (actual identity documents are held by Stripe, not Snappy Tutor)
- Usage logs: Retained for 12 months
10. Your Rights
Under the Australian Privacy Act, you have the right to:
10.1 Access your personal information — request a copy of the data we hold about you
10.2 Correct your personal information — update or correct inaccurate information
10.3 Delete your account and personal information — subject to legal retention requirements
10.4 Opt out of marketing communications — unsubscribe at any time via email link or by contacting us
10.5 Complain about how we handle your information
To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.
11. Children's Privacy
11.1 Our platform is designed to help connect students of all ages with tutors. However, users must be 18 or older to create an account directly.
11.2 Students under 18 must have a parent or guardian create or supervise their account.
11.3 We do not knowingly collect personal information from children under 13 without parental consent.
11.4 If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected].
12. Third Party Links
Our platform may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
13. International Data Transfers
Some of our service providers (Vercel, Resend, Stripe) are based in the USA. By using our platform you consent to your information being transferred to and processed in the USA. These providers comply with applicable data protection standards.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the platform after changes constitutes acceptance of the updated policy.
The current version will always be available at snappytutor.com.au/privacy.
15. Complaints
If you have a complaint about how we handle your personal information:
Step 1: Contact us directly at [email protected]. We will respond within 30 days.
Step 2: If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
16. Contact Us
For any privacy questions or requests:
A.C.N. 696 839 933 Pty Ltd
Trading as: Snappy Tutor
ACN: 696 839 933
ABN: 63 696 839 933
Email: [email protected]